Enquiries

For general customer or order status enquiries please call:
01455 639756 Monday - Thursday 9.15am - 4.45pm, and on Fridays 9:15am - 3:15pm
Email: orders@sea-band.com
Our address is: Sea-Band Ltd, 8 Hawley Road, Hinckley, Leicestershire, LE10 0PR

How to Order

All orders can be placed online through our Web site www.thermoskin.co.uk, by Mail Order or by Telephone. When placing an order for Thermoskin products it is important to have all the correct information, please ensure you have measured the affected body part correctly and according to the instructions on the measurement chart. If there is ever a question about treating a medical condition we recommend you consult a doctor before placing an order.

Availability

All orders are subject to availability. If any item you have chosen is unavailable, we aim to contact you via your email address or phone within five working days.

Method of Payment

We only accept VISA, Master Card or Switch. It is imperative that you provide the cardholder's name as it is shown on the card and the address exactly as it appears on the card statement. Payment can also be made by cheque for Mail Order and Telephone Orders. Items will only be dispatched once the cheque has been received. Please have your method of payment details to hand when ordering.

Pricing Policy

All products offered for sale are priced in pounds sterling and include VAT at the current rate of 20%.

Delivery Charge

There is a charge of £3.60 on all deliveries. This charge is added to your order. We will endeavour to despatch goods as promptly as possible. The maximum period of delivery should be seven days. We undertake to inform you of any subsequent change to the delivery time.

7 Day Money Back Guarantee

We offer the Sea-Band seven day money back guarantee. It's very straightforward, if you don't like the goods please arrange to send them back to us for a 'no quibble' refund including the initial delivery charge. The seven days start from the day the goods are received. The only stipulation is that we receive the request for a refund in writing preferably as an email, and that we receive the goods back in the condition they arrived with you, repacked into the box/packaging they arrived in. If returned goods are not repacked properly by the customer they may incur a 20% repacking/restocking charge. After examination of returned goods refunds will be credited within 30 days. It is your responsibility to pay for the return postage charges.

Exchange of Product

We will exchange sized products for a different size subject to the returns stipulation above, but delivery may be recharged. Before returning any items please contact us to ensure the size you require is available for exchange.

Returning Items by Mail

Package the return securely in the original package and include the delivery note. Packages must be returned pre-paid, and for your protection we recommend that you use a recorded delivery service.
Send the package to Returns Department, Sea-Band Ltd, 8 Hawley Road, Hinckley, Leicestershire, LE10 0PR
If you have lost your delivery note please contact us at orders@sea-band.com or on 01455 639756 Monday - Thursday 9.15am – 4.45pm and on Fridays 9:15am – 3:15pm.

Warranty Information

Thermoskin items have a manufacturer's warranty which is passed directly to the customer. Sea-Band Ltd has no control over the terms of the warranty. If your product is faulty on delivery Sea-Band Ltd will refund the purchase, subject to our returns policy.

Complaints

We aim to deal with all complaints as effectively as possible. In the first instance your complaint may be emailed to hq@sea-band.com or mailed to the Customer Service Department, Sea-Band Ltd, 8 Hawley Road, Hinckley, Leicestershire, LE10 0PR or telephone the Customer Service Line on 01455 639756 9.15am to 4.45pm, Monday to Thursday, and on Fridays between 9:15am and 3:15pm. We aim to acknowledge any complaint within five days, and to conclude our investigations as soon as possible thereafter.

Data Protection and Privacy

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. We will not disclose or divulge this information to others.

Content

Price and availability information is subject to change without notice.

Law and Jurisdiction

Sea-Band Ltd is a company incorporated under the laws of England and Wales.